Return policy

100 DAYS HASSLE FREE RETURNS ON YOUR ONLINE ORDER
For in-store purchases, please check your receipt for return details.
The beauty of a personalised product is that once an item is personalised it is created and marked especially for you! Unfortunately, this means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
Due to health and safety reasons our perishable products are also excluded from returns unless damaged during shipping or a fault found with the perishable product.
IF YOUR PRODUCT IS FAULTY OR DAMAGED
We will happily provide you with a free return, replacement or refund if your product is faulty, incorrect, not as described or damaged. This doesn’t happen very often, but mistakes do happen. Please just contact us here and we’ll sort something out straight away. We’ll apologise profusely and advise you on how to send the item back to us; usually this will be by Australia Post REPLY PAID (at our expense).
IT'S OKAY TO CHANGE YOUR MIND TOO…
We understand that it is sometimes hard to make an online purchase without actually touching and seeing a product, so that's why we've got a 100 day 'no quibbles' money back guarantee policy. If for whatever reason you're not totally delighted with your product, please return it back to us and our eight legged friends will gladly provide you with a full refund.
The beauty of a personalised product is that once an item is personalised it is created and marked especially for you! Unfortunately, this means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
If you purchased from one of our physical stores, please check your receipt for details on 'change of mind' returns.
DAMAGED PRODUCTS
We do our best to package products so that there is minimal chance of them sustaining any injury while travelling to you. Sadly, we don’t always win. If a product arrives damaged in any way, please email us a photograph of the breakage and we will send a replacement out as soon as possible.
Depending on the damage done or what the product is, we may ask you to return the parcel to us. In this case, we will send you a paid for returns address so you don’t have to fork out any extra cash.
If you've decided you'd rather have a refund rather than a replacement, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.